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Contact Us

Emergency Contacts are available 24 hours a day, 7 days a week.

If you see a downed power line:
stay away and call 1-855-743-1101.


If you suspect a gas leak
call 1-800-640-1595 or 911.

Report electric outage

Customer sitting in the dark with candles reporting an electric outage
Woman looking at her tablet with a paper bill in her hand

Reading your bill

View our sample bill to understand bill terminology and charges.

Customer paying cash at the counter

Pay in person

Pay energy bills at no-fee cash locations near your home.

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Energy saving programs

Save on your biggest energy costs with these energy saving programs.

Street lamp in the park at night

Report streetlight outage

To report a problem with a streetlight, please call 1-855-743-1101.

Rhode Island Energy doesn't service all decorative street lights. You may need to contact your local town or municipality in certain instances.

Illegally hook-tapping from high voltage power-line, causing power theft.

Report energy theft

Request or share important information about energy theft.

Call 1-855-743-1101 to report energy theft.

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Customer claims

You have options in case of property damage, bodily injury, or business loss.

Have you considered converting to natural gas?

It’s cleaner, more affordable, and better for the environment. Discover the benefits of this eco-friendly heating option. 

Convert to natural gas

Call us

Customer Service hours:
Monday – Friday, 8:00 a.m. – 7:00 p.m.


Collections hours:
Monday – Friday,  8:00 a.m. – 7:00 p.m.
Saturday, 9:00 a.m. – 5:00 p.m.


Call 1-855-743-1101.

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Follow us on Twitter, Facebook, or Instagram. Check out the Rhode Island Energy blog for more updates.