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Contact Us

Emergency contacts are available 24 hours a day, 7 days a week

If you see a downed power line, stay away and call 855-743-1101.

If you smell gas or suspect a gas leak, call 800-640-1595 (available 24/7) or 911.

If you need to report an electric outage, call 855-743-1101 (available 24/7), text OUT to 743674 (RIEMSG), or report the outage online.

General customer support

Customer service and billing help
Call 855-743-1101
Available Monday through Friday, from 7 AM to 7 PM
Learn more about billing and payment options

Credit or debit card payments
Call 833-425-1656 (via Paymentus)

Service requests and installations

Gas conversion or new gas service
Natural gas is an efficient and cost-effective energy source. Call 855-743-1106 or find tips to convert to natural gas.

New gas or electric service
Whether you’re starting new service, moving, or need changes to your account, it’s easy to manage your natural gas or electricity service. Call 855-743-1101 or start, stop, or transfer your service online.

Home energy assessment
Schedule a no-cost, in-home energy assessment. Call 888-633-7947 or start your home energy assessment and schedule online.

Claims and property issues

Property damage claims
Call 401-784-7865
Learn more about submitting claims for property damage, bodily injury, or business loss

Report energy theft 
Call 855-743-1101

Report streetlight outage
Call 855-743-1101

Tree trimming inquiries
Call 855-743-1101

Call before you dig
Dial 811 or 888-344-7233

Text services

Text 743674 or RIEMSG and enter message:

  • OUT – Report a power outage
  • STATUS – Check estimated restoration time
  • BALANCE – Check your account balance

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Visit the RI Energy blog for updated tips, tools, and insights to help you understand your energy bill, save money, and stay informed about programs that support your home, your neighbors, and your budget.