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Information on Customer & Contractor Claims

Rhode Island Energy

How Rhode Island Energy handles claims

Submit a claim if you have experienced property damage, bodily injury, or business loss. Narragansett Electric Co. d/b/a Rhode Island Energy responds to all claims in accordance with our operating tariffs, applicable statutes, and regulations.

File a claim online or by mail

Submit your claim through our secure portal or by mail.

Online:

Fill out the claim form (pdf)  and follow the instructions to submit through our portal.
  1. Select “Upload” to attach your claim form
  2. Type your email address in the "From" field
  3. Type your email address in the "From" field
  4. Choose "Claims Department" from the “To” field in the dropdown menu
  5. Enter your service address where you get utilities including city and state in the “Subject” field
  6. Include your full legal name and phone number in the “Message” field
  7. Select "Drop Files Off" to share your documents with Rhode Island Energy

After you submit your claim, allow up to 2 business days for us to process your documents.

Mail:

Fill out the claim form (pdf)  and send the form with supporting documentation to:

Rhode Island Energy
ATTN: Claims Department
280 Melrose Street
Providence, RI 02907

 

Required information for contractor claims

If you submit a contractor estimate, include all of the following information. Missing information may delay your claim:
  1. Hourly labor rate
  2. Cost of materials
  3. Estimated time required to complete the job
  4. Number of workers required to complete the job
  5. Proof of payment