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Shut-Off Protections

Rhode Island Energy

If you’re facing financial or health challenges

While some protections may prevent disconnection, customers are still responsible for paying their bill during any approved protection period, and service may ultimately be subject to disconnection if payment obligations are not met.

Who may qualify

You may be eligible for protection if one or more of the following apply:

  • You or a household member has a serious illness that is life-threatening or may cause long-term health effects
  • You or a household member has a physical or mental impairment that substantially limits major life activities
  • All household members are age 62 or older 
  • You have a child under age two living in the home and are experiencing financial hardship*

*If your service has already been disconnected, it will be restored once infant protection documentation is received and approved. 

Assistance for serious illness, disability, and elderly protection

To request protection, please complete and submit the appropriate form:

  1. Complete the correct form:
  2. Visit our secure file transfer portal to begin your submission.
  3. Select “Upload” and attach your completed document(s) (JPG, PDF, PNG, DOC, or TIFF).
  4. Enter your email address in the “From” field.  Select “Account Protections” in the “To” field.
  5. Enter your service address (including city and state) in the “Subject” field.
  6. Include your full legal name and phone number in the “Message” field.
  7. Select “Drop Files Off” to submit. 

Assistance for financial hardship, infant protections, and life support

The Financial Hardship, Infant Protections, and Life Support forms are not available for download at this time. If you need assistance with any of these protections, please call us at 855-743-1101.

Need help?

If you have questions after submitting your documentation, or need assistance completing the process, please call us at 855-743-1101.