Skip to main content
RIELogo

Customer Advocate Support

Supporting you when life gets tough

Managing your energy bill can be challenging, especially during difficult times. Our dedicated customer advocates are here to help you identify the best assistance solutions. Connect with a local advocate at consumeradvocatesRI@rienergy.com

Customer support advocate counseling a customer

Customer Assistance Expos

Customer Assistance Expos are in-person events where customers can get information about payment plans and assistance programs. Rhode Island Energy employees and representatives from other agencies will be onsite to answer your questions and discuss support options.

What to bring to the Customer Assistance Expo

To enroll in one of our programs, bring a copy of your current year's confirmation letter from your benefits organization. Acceptable confirmation letters include:

  • Supplemental Security Income/SSI
  • Supplemental Nutritional Assistance Program/SNAP
  • Low Income Home Energy Assistance Program/LIHEAP
  • Medicaid
  • General Public Assistance
  • Rhode Island Works Program

If you don’t have a confirmation letter, you can bring a qualification card from the Rhode Island Department of Human Services.

Expo schedule

Before attending an expo or pop-up event, make sure to check the schedule for cancellations, new locations, additional dates, and revised hours.

Tuesday, February 25

Cranston Central Library
140 Sockanosset Cross Road, Cranston
2:00 PM – 6:00 PM

February outreach pop-ups

Date Event Information
2/13/25 Westbay Community Action
9:00 AM – 3:00 PM
1745 Main St., West Warwick		 East Bay Community Action Program
9:00 AM – 1:00 PM
19 Broadway, Newport
2/18/25 Johnnycake Center
9:00 AM – 12:00 PM
23 Industrial Dr., Westerly		 Benjamin Church Senior Center
9:00 AM – 12:00 PM
1020 Hope St., Bristol		 Community Action Partnership of Providence
4:00 PM – 8:00 PM
518 Hartford Ave., Providence
2/20/25 Comprehensive Community Action Program
9:00 AM – 1:00 PM
300 Doric Ave., Cranston		 Central Falls City Hall
4:00 PM – 7:00 PM
580 Broad St., Central Falls
2/24/25 East Bay Community Action Program
9:00 AM – 12:00 PM
100 Bullocks Point Ave., Riverside
2/25/25 West Warwick Senior Center
9:00 AM – 1:00 PM
145 Washington St., West Warwick
2/26/25 Coventry Senior Center
9:00 AM – 1:00 PM
50 Wood St., Coventry
2/27/25 East Bay Community Action Program
9:00 AM – 1:00 PM
19 Broadway, Newport