Customer Advocate Support
Supporting you when life gets tough
Managing your energy bill can be challenging, especially during difficult times. Our dedicated customer advocates are here to help you identify the best assistance solutions. Connect with a local advocate at consumeradvocatesRI@rienergy.com
Customer Assistance Expos
Customer Assistance Expos are in-person events where customers can get information about payment plans and assistance programs. Rhode Island Energy employees and representatives from other agencies will be onsite to answer your questions and discuss support options.
What to bring to the Customer Assistance Expo
To enroll in one of our programs, bring a copy of your current year's confirmation letter from your benefits organization. Acceptable confirmation letters include:
- Supplemental Security Income/SSI
- Supplemental Nutritional Assistance Program/SNAP
- Low Income Home Energy Assistance Program/LIHEAP
- Medicaid
- General Public Assistance
- Rhode Island Works Program
If you don’t have a confirmation letter, you can bring a qualification card from the Rhode Island Department of Human Services.
Expo schedule
Before attending an expo or pop-up event, make sure to check the schedule for cancellations, new locations, additional dates, and revised hours.
Monday, April 28
Newport Public Library
300 Spring St, Newport
2:00 PM – 6:00 PM
Monday, May 12th
West Warwick Senior Center
145 Washington St, West Warwick
2:00 PM – 6:00 PM
Monday, June 9th
Community College of Rhode Island
1 Hilton St, Providence
2:00 PM – 6:00 PM
June outreach pop-ups
| Date | Event Information | |
| 6/4/25 | Tri-County Community Action Agency 8:00 AM – 3:00 PM 415 Tower Hill Rd, North Kingstown |
Community Care Alliance 9:00 AM – 3:00 PM 245 Main St, Woonsocket |
| 6/5/25 | Westbay Community Action 8:00 AM – 3:00 PM 487 Jefferson Blvd, Warwick |
East Bay Community Action Program 9:00 AM – 1:00 PM 19 Broadway, Newport |
| 6/10/25 | Community Action Partnership of Providence 9:00 AM – 1:00 PM 518 Hartford Ave, Providence |
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| 6/12/25 | Westbay Community Action 9:00 AM – 3:00 PM 1745 Main St, West Warwick |
Comprehensive Community Action Program 9:00 AM – 1:00 PM 311 Doric Ave, Cranston |
| 6/16/25 | East Bay Community Action Program 9:00 AM – 12:00 PM 100 Bullocks Point Ave, Riverside |
Providence VA Medical Center 9:00 AM – 12:00 PM 830 Chalkstone Ave, T37, Providence |
| 6/17/25 | Benjamin Church Senior Center 9:00 AM – 12:00 PM 1020 Hope St, Bristol |
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| 6/18/25 | Community Care Alliance 9:00 AM – 3:00 PM 245 Main St, Woonsocket |
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| 6/19/25 | East Bay Community Action Program 9:00 AM – 1:00 PM 19 Broadway, Newport |
Central Falls City Hall 4:00 PM – 7:00 PM 580 Broad St, Central Falls |
| 6/24/25 | Community Action Partnership of Providence 9:00 AM – 3:00 PM 518 Hartford Ave, Providence |
West Warwick Senior Center 9:00 AM – 1:00 PM 145 Washington St, West Warwick |
| 6/26/25 | Comprehensive Community Action Program 9:00 AM – 1:00 PM 311 Doric Ave, Cranston |
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| 6/30/25 | East Bay Community Action Program 9:00 AM – 12:00 PM 100 Bullocks Point Ave, Riverside |
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| 7/1/25 | Blackstone Valley Community Action Program 9:00 AM – 3:00 PM 32 Goff Ave, Pawtucket |
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| 7/2/25 | Tri-County Community Action Agency 8:00 AM – 3:00 PM 415 Tower Hill Rd, North Kingstown |
Community Care Alliance 9:00 AM – 3:00 PM 245 Main St, Woonsocket |
| 7/3/25 | Westbay Community Action 8:00 AM – 3:00 PM 487 Jefferson Blvd, Warwick |
East Bay Community Action Program 9:00 AM – 1:00 PM 19 Broadway, Newport |