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Customer Advocate Support

Supporting you when life gets tough

Managing your energy bill can be challenging, especially during difficult times. Our dedicated customer advocates are here to help you identify the best assistance solutions. Connect with a local advocate at consumeradvocatesRI@rienergy.com

Customer support advocate counseling a customer

Customer Assistance Expos

Customer Assistance Expos are in-person events where customers can get information about payment plans and assistance programs. Rhode Island Energy employees and representatives from other agencies will be onsite to answer your questions and discuss support options.

What to bring to the Customer Assistance Expo

To enroll in one of our programs, bring a copy of your current year's confirmation letter from your benefits organization. Acceptable confirmation letters include:

  • Supplemental Security Income/SSI
  • Supplemental Nutritional Assistance Program/SNAP
  • Low Income Home Energy Assistance Program/LIHEAP
  • Medicaid
  • General Public Assistance
  • Rhode Island Works Program

If you don’t have a confirmation letter, you can bring a qualification card from the Rhode Island Department of Human Services.

Expo schedule

Before attending an expo or pop-up event, make sure to check the schedule for cancellations, new locations, additional dates, and revised hours.

Wednesday, November 13th

Woonsocket Harris Public Library
303 Clinton St., Woonsocket RI
2:00 - 6:00 pm

Monday, December 2nd

Riverside Branch Library
475 Bullocks Point Ave, Riverside, RI
2:00 - 6:00 p.m.

October outreach pop-ups

Date Event Information
11/4/2024 East Bay Community Action Program
9:00 a.m. – 12:00 p.m.
100 Bullocks Point Ave, Riverside
11/5/2024 Tri-County Community Action Agency
8:00 a.m. – 3:00 p.m.
11 Emanuel St, North Providence		 Blackstone Valley Community Action Program
9:00 a.m. – 3:00 p.m.
32 Goff Ave, Pawtucket
11/6/2024 Tri-County Community Action Agency
8:00 a.m. – 3:00 p.m.
415 Tower Hill Road, North Kingstown
11/7/2024 Westbay Community Action
8:30 a.m. – 3:00 p.m.
487 Jefferson Blvd, Warwick		 East Bay Community Action Program
9:00 p.m. – 1:00 p.m.
19 Broadway, Newport
11/12/2024 Community Action Partnership of Providence
9:00 a.m. – 3:00 p.m.
518 Hartford Ave, Providence
11/13/2024 Comprehensive Community Action Program
9:00 a.m. – 1:00 p.m.
311 Doric Ave Cranston RI
11/14/2024 Westbay Community Action
9:00 a.m. – 3:00 p.m.
1745 Main St, West Warwick
11/15/2024 Community Care Alliance
9:00 a.m. – 3:00 p.m.
20245 Main St, Woonsocket
11/18/2024 East Bay Community Action Program
9:00 a.m. – 12:00 p.m.
100 Bullocks Point Ave, Riverside
11/19/2024 Fa.m.ily Services RI
9:00 a.m. – 12:00 p.m.
134 Thurbers Ave, Suite 102, Providence		 Jonnycake Center
9:00 a.m. – 12:00 p.m. 23 Industrial Dr, Westerly		 Benja.m.in Church Senior Center
9:00 a.m. – 12:00 p.m.
1020 Hope St, Bristol
11/21/2024 East Bay Community Action Program
9:00 a.m. – 1:00 p.m.
19 Broadway, Newport		 Central Falls City Hall
4:00 p.m. – 7:00 p.m.
19 Broadway, Newport
11/26/2024 West Warwick Senior Center
9:00 a.m. – 1:00 p.m.
145 Washington St, West Warwick
11/27/2024 Comprehensive Community Action Program
9:00 a.m. – 1:00 p.m.
311 Doric Ave Cranston RI		 Coventry Senior Center
9:00 a.m. – 1:00 p.m.
50 Wood St, Coventry