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Customer Advocate Support

Supporting you when life gets tough

Managing your energy bill can be challenging, especially during difficult times. Our dedicated customer advocates are here to help you identify the best assistance solutions. Connect with a local advocate at consumeradvocatesRI@rienergy.com

Customer support advocate counseling a customer

Customer Assistance Expos

Customer Assistance Expos are in-person events where customers can get information about payment plans and assistance programs. Rhode Island Energy employees and representatives from other agencies will be onsite to answer your questions and discuss support options.

What to bring to the Customer Assistance Expo

To enroll in one of our programs, bring a copy of your current year's confirmation letter from your benefits organization. Acceptable confirmation letters include:

  • Supplemental Security Income/SSI
  • Supplemental Nutritional Assistance Program/SNAP
  • Low Income Home Energy Assistance Program/LIHEAP
  • Medicaid
  • General Public Assistance
  • Rhode Island Works Program

If you don’t have a confirmation letter, you can bring a qualification card from the Rhode Island Department of Human Services.

Expo schedule

Before attending an expo or pop-up event, make sure to check the schedule for cancellations, new locations, additional dates, and revised hours.

Wednesday, September 25th

CCRI
1 Hilton St., Providence RI
2:00 - 6:00 p.m.

Thursday, October 10th

Da Vinci Center
470 Charles St., Providence RI
2:00 - 6:00 p.m.

Wednesday, November 13th

Woonsocket Harris Public Library
303 Clinton St., Woonsocket RI
2:00 - 6:00 pm

September Outreach Pop-ups

Date Event Information
09/03/2024 Tri-County North
8:00  a.m. –  3:00 p.m. 
11 Emanuel St, North Providence		 Blackstone Valley Community Action Program
9:00 a.m. – 1:00 p.m. 
32 Goff Ave., Pawtucket
09/04/2024 Community Action Program
9:00 a.m. – 1:00 p.m. 
311 Doric Ave, Cranston		 Community Action Program
9:00 a.m. – 1:00 p.m.
311 Doric Ave, Cranston
09/05/2024 Westbay Community Action
8:00 a.m. – 3:00 p.m. 
487 Jefferson Blvd, Warwick
09/06/2024 Community Care Alliance
9:00 a.m. – 3:00 p.m.
245 Main St., Woonsocket
09/09/2024 Eastbay Community Action Program
9:00 a.m.– 12:00 p.m. 
100 Bullocks Ave, Riverside
09/10/2024 CAP of Providence
9:00 a.m. – 3:00 p.m. 
518 Hartford Ave., Providence
09/12/2024 Westbay Community Action
9:00 a.m. – 3:00 p.m.
158 Knight St, Warwick		 Eastbay Community Action Program
9:00 a.m. – 1:00 p.m.
19 Broadway, Newport
09/16/2024 Community Care Alliance
9:00 a.m. – 3:00 p.m.
245 Main St., Woonsocket
09/17/2024 Family Services of RI
9:00 a.m.– 1:00 p.m. 
134 Thurbers Ave., Suite 102, Providence		 Jonny Cake Center
9:00 a.m. – 12:00 p.m. 
23 Industrial Dr, Westerly		 Benjamin Church Senior Center
9:00 a.m. – 12:00 p.m. 
1020 Hope St, Bristol
09/18/2024 Community Action Program
9:00 AM – 1:00 PM
311 Doric Ave, Cranston
09/19/2024 Sojourner House
10:00 AM – 2:00 p.m. 
1570 Westminster St, Providence		 Central Falls City Hall
4:00 p.m. – 7:00 p.m. 
580 Broad St, Central Falls, RI
09/23/2024 Eastbay Community Action Program
9:00 a.m. – 12:00 p.m.
100 Bullocks Ave, Riverside
09/24/2024 West Warwick Senior Center
9:00 a.m. – 1:00 p.m.
145 Washington St, West Warwick
09/25/2024 Coventry Senior Center
9:00 a.m. – 1:00 p.m.
50 Wood St, Coventry
09/26/2024 Eastbay Community Action Program
9:00 a.m. – 1:00 p.m.
19 Broadway Newport