Our Restoration Process
We work hard to provide you with safe and reliable service
The estimated time of power restoration depends on the cause of the outage, the extent of destruction, and the work volume of the crew. Storms can cause widespread damage, but we have a system in place to restore your power quickly.
Our restoration process
- Assess damage and protect the public
We must ensure all downed wires are made safe and roads are accessible to restoration crews and the public
- Repair transmission lines
Repair crews first address problems with transmission lines and substations that serve critical customers such as hospitals, public safety facilities, and water treatment facilities
- Repair substations
While transmission lines are being fixed, crews also begin to work on substations and primary lines that serve many customers
- Repair distribution lines
Lines and transformers in neighborhoods (and the wires that connect them to homes and businesses) come next, starting with areas that affect the most customers
- Connect individual customers
After these repairs are finished, crews can restore individual power
Your estimated restoration time
For the most accurate information, sign in to your account to view your estimated restoration time.