Customer Advocate Support

When life gets hard, we’re here for you.

We understand that managing your energy bill isn’t always easy, especially now. Our Customer Advocates are here to help. Please email to connect with your local Advocate today. He or she will help identify the assistance solutions that are right for you.

Customer Assistance Expos

Our Customer Expos help you get all the payment help you may need, all in one place. Rhode Island Energy representatives will be on-site to discuss: Discount Rates, Payment Plans, the Forgiveness Program, Budget & Balanced Billing, Protections, HEAP (Home Energy Assistance Program), and Energy Efficiency Programs. Other assistance agencies, like the United Way, will also be in attendance to share helpful information.

 

What to bring to the Customer Assistance Expo: To enroll in our discount rate, please bring a copy of your confirmation letter for the current year from your benefits organization (Supplemental Security Income/SSI, Supplemental Nutritional Assistance Program/SNAP, Home Energy Assistance Program/HEAP, Medicaid, General Public Assistance, or Rhode Island Works Program) or a qualification card from the Rhode Island Department of Human Services.

Please check the schedule below before going to an expo or pop-up, as we will update this as soon as we are aware of any changes, such as additional dates, cancellations, locations, or revised hours.

Upcoming Customer Assistance Expos:

Monday, May 13, 2024
2:00 – 6:00 PM
West Warwick Senior Center
West Warwick, RI 02893

Thursday, June 27
2:00 PM - 6:00 PM
Rhode Island College Workforce Development Hub
934 Dexter Street, Central Falls

Upcoming Customer Outreach Pop-ups:

05/01/2024
Tri-County South
8:00 AM – 3:00 PM
415 Tower Hill Road, North Kingstown

05/01/2024
CCAP Outreach
9:00 AM – 12:00 PM
311 Doric Ave, Cranston

05/01/2024
Pawtucket Senior Center Health Fair
9:00AM – 11:30AM
420 Main Street, Pawtucket

05/02/2024
Westbay Warwick
8:00 AM – 3:00 PM
487 Jefferson Blvd, Warwick, RI 02886

05/03/2024
Community Care Alliance
9:00 AM – 3:00 PM
245 Main St., Woonsocket

05/06/2024
East Bay Community Action
9:00 AM – 12:00 PM
100 Bullocks Ave, Riverside

05/07/2024
Tri-County North
8:00 AM – 3:00 PM
11 Emmanuel St, North Providence

05/09/2024
Westbay Warwick
9:00 AM – 3:00 PM
487 Jefferson Blvd, Warwick, RI 02886

05/09/2024
East Bay Community Action Program
9:00 AM – 12:00 PM
19 Broadway, Newport

05/15/2024
CCAP Outreach
9:00 AM – 12:00 PM
311 Doric Ave, Cranston

05/16/2024
Sojourner House
10:00 AM – 3:00 PM
1570 Westminster St, Providence

05/16/2024
Central Falls City Hall
4:00 PM – 7:00 PM
580 Broad St, Central Falls

05/20/2024
East Bay Community Action
9:00 AM – 12:00 PM
100 Bullocks Ave, Riverside

05/21/2024
BVCAP
9:00 AM – 1:00 PM
32 Goff Ave, Pawtucket

05/21/2024
Jonnycake Center
9:00 AM – 12:00 PM
23 Industrial Ave, Westerly

05/21/2024
Benjamin Church Senior Center
9:00 AM – 12:00 PM
1020 Hope Street, Bristol

05/22/2024
Coventry Senior Center
9:00 AM – 1:00 PM
50 Wood St, Coventry

05/23/2024
East Bay Community Action Program
9:00 AM – 12:00 PM
19 Broadway, Newport

05/28/2024
West Warwick Senior Center
9:00 AM – 1:00 PM
145 Washington St, West Warwick

05/29/2024
CCAP Outreach
9:00 AM – 12:00 PM
311 Doric Ave, Cranston